Customer Service Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Reach out to courts to verify case specifics, statuses, filing details, court dates, times, and locations.

• Authenticate information utilizing approved court resources and accurately document findings.

• Detect discrepancies and escalate them as necessary.

• Update case management systems with confirmed information.

• Draft standardized motions and other documents by utilizing approved templates and case details.

• Adhere to firm protocols regarding formatting, naming conventions, filing, and quality control.

• Monitor pending motions and track their status.

• Request discovery and records from courts, agencies, prosecutors, law enforcement, and other authorized entities.

• Follow up on outstanding requests diligently.

• Download, organize, and upload discovery materials, videos, offense reports, PC affidavits, and other relevant case documents.

• Ensure that materials are complete and linked to the correct client and matter.

• Conduct New Case Contract Verification in accordance with established procedures.

• Locate and confirm cause numbers and update case records accordingly.

• Assist with administrative tasks related to LOR/MTSC.

• Identify missing or inconsistent information and direct issues to the appropriate Specialist Legal Assistant or supervisor.

• Provide task-based support to Specialist Legal Assistants across various attorneys, regions, and caseloads.

• Handle multiple assignments based on deadlines, priorities, and operational requirements.

• Maintain precise and timely updates in firm systems.

• Communicate proactively when information is unavailable, if a task cannot be accomplished, or if further action is needed.

• Safeguard confidential client and case information while adhering to firm data-handling and security policies.

⛳️ Requirements

• A minimum of 5 years of experience in administrative, legal support, customer service, clerical, or case-management roles within an international company or for international clients.

• A reliable PC/laptop, stable internet connection, and a suitable work-from-home setup.

• Willingness to work during night shifts, weekends, and holidays.

• Excellent written and verbal communication abilities.

• Strong attention to detail along with robust organizational skills.

• Capacity to work independently while managing multiple priorities.

• Proficiency in using computers and various software systems.

• Ability to handle confidential information and meet deadlines effectively.

• Preferred: Experience in a law firm, legal services organization, court, government agency, or a similar setting.

• Preferred: Familiarity with legal terminology, court procedures, discovery processes, motions, or case-management systems.

• Preferred: Experience in communicating with courts, government agencies, or other legal stakeholders.

• Preferred: Experience in a high-volume, deadline-driven environment.

🏝️ Benefits

• Overtime Pay

• Bonuses

• Permanent Work-from-Home Setup – Enjoy the flexibility and convenience of working remotely.

• Career Growth – Access opportunities for advancement and professional development.

• Innovative Culture – Work in a collaborative, inclusive environment that values creativity and new ideas.