Customer Service Representative

This is a fully remote position, open to applicants in Portugal, +1 more country.

📋 Description

• Serve as the main point of contact for customers throughout their service and repair experience.

• Oversee service requests, quotations, orders, and follow-up procedures.

• Work in collaboration with service engineers, repair centers, logistics teams, and internal stakeholders to address customer concerns.

• Manage customer escalations, including complaints related to products and services.

• Assist in maintaining quality and compliance standards within a regulated MedTech setting.

• Engage in process enhancement and continuous improvement initiatives.

• Take part in projects, system upgrades, and User Acceptance Testing (UAT) activities.

⛳️ Requirements

• High School Diploma and a minimum of 2 years of relevant experience in customer service, operations, service support, or a similar field.

• A genuine enthusiasm for assisting customers and resolving issues.

• Excellent communication skills with the ability to foster positive relationships.

• Strong attention to detail and a quality-oriented mindset.

• Capability to handle multiple priorities in a dynamic and fast-paced environment.

• A proactive attitude and readiness to take ownership of tasks.

• An interest in healthcare, medical technology, or technical service sectors.

• Professional proficiency in both English and Portuguese.

• Familiarity with ERP or CRM systems like SAP or Salesforce is advantageous but not mandatory.

🏝️ Benefits

• Competitive salary.

• Flexible benefits package.

• Short-term incentives through the Medtronic Incentive Plan (MIP).