Customer Service Representative

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Aid patients in resolving billing concerns.

• Manage complaints and establish payment arrangements.

• Respond to incoming calls from patients regarding invoices.

• Record customer complaints, issues, and interactions in the designated systems.

• Achieve performance goals set by the management team.

• Carry out additional responsibilities as assigned by the supervisor.

⛳️ Requirements

• High school diploma or GED is required.

• Experience in customer service or call center environments is preferred.

• Excellent communication and de-escalation abilities.

• Comfortable using multiple systems simultaneously.

• Dependable attendance is essential.

• Must successfully complete a 7-year background check, drug screening, and financial check.

• High-speed internet connection (DSL/Cable) with speeds exceeding 100 Mbps is necessary.

🏝️ Benefits

• Comprehensive paid training program.

• 401(k) matching available.

• Paid time off (PTO) – up to 10 days during your first year!

• 8 paid holidays – including your birthday!

• Referral program.

• Employee Assistance Program (EAP).

• Opportunities for growth and ongoing training.

• Dental and vision insurance.

• Health insurance (including long and short-term disability).

• Life insurance (company-paid).