Customer Service Representative

This is a fully remote position, open to applicants in South Dakota.

📋 Description

• Engage with customers to comprehend their needs and resolve any issues they may have.

• Utilize systems and technology effectively to manage account-related tasks.

• Identify sales opportunities and employ sales techniques to enhance customer accounts.

• Articulate and promote products and processes to customers effectively.

• Appropriately escalate instances of customer dissatisfaction to the management team.

• Achieve first-call resolution through adept problem-solving and efficient call handling.

• Complete the entire application process, including screening questions and a pre-employment assessment.

⛳️ Requirements

• Must be at least 18 years of age.

• High school diploma or equivalent is required.

• Exceptional organizational, written, and verbal communication skills.

• Typing speed of over 20 words per minute with a high degree of accuracy.

• Basic proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).

• Fundamental understanding of the Windows operating system.

• Dependable with consistent attendance and punctuality.

• Capability to assess, troubleshoot, and follow up on customer concerns.

• Skills in conflict resolution, problem-solving, and negotiation.

• Strong customer-service orientation.

• Ability to multitask, maintain focus, and manage oneself effectively.

• Strong team orientation and commitment to customer satisfaction.

• Ability to excel in a dynamic, fast-paced environment with constant change and uncertainty.

• Excellent interpersonal skills and the ability to build relationships.

• Must be authorized to work in the location where the job is offered.

• Must be willing to undergo a Level II background and/or security investigation with fingerprinting.

• Must be willing to participate in drug screening.

🏝️ Benefits

• Paid time off and recognized holidays.

• Opportunities for daily, weekly, and monthly contests with cash bonuses and prizes, including electronics, vacations, and vehicles.

• Comprehensive medical, dental, and vision coverage for full-time employees after 60 days of employment.

• MEC medical plans available to all employees after 30 days.

• Retirement savings programs available where applicable.

• Short-term disability insurance coverage.

• Life insurance options provided.

• Coverage for accident and critical illness insurance.

• Opportunities for internal promotions and career advancement.

• Paid training sessions.

• Collaborative and team-oriented work environment.

• Casual dress code.