Customer Service Representative

This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Listen to customers, comprehend their needs, and address customer concerns.

• Manage customer inquiries and deliver precise information.

• Leverage systems and technology to execute account management responsibilities.

• Identify sales opportunities and employ sales techniques to enhance customer accounts.

• Articulate and position products and processes effectively for customers.

• Appropriately escalate customer dissatisfaction to the management team.

• Achieve first-call resolution through effective problem-solving and call management.

• Ensure a positive experience for every customer.

⛳️ Requirements

• Must be at least 18 years old.

• High school diploma or equivalent qualification.

• Exceptional organizational, written, and verbal communication skills.

• Typing speed of 20 or more words per minute.

• Fundamental knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).

• Basic understanding of the Windows operating system.

• Dependable with consistent attendance and punctuality.

• Capability to assess, troubleshoot, and follow up on customer issues.

• Proficient in conflict resolution, problem-solving, and negotiation.

• Strong customer-service focus.

• Ability to multitask, remain focused, and manage oneself effectively.

• Strong orientation towards teamwork and customer satisfaction.

• Capacity to excel in a dynamic, fast-paced, and evolving environment.

• Outstanding interpersonal and relationship-building abilities.

• Must have authorization to work in the country where the position is located.

• Must be willing to undergo a Level II background and/or security investigation that includes fingerprinting.

• Must consent to drug screening.

• Completion of a full application, screening questions, and a brief pre-employment test is required.

🏝️ Benefits

• Paid time off and paid holidays.

• Opportunities for daily, weekly, and monthly contests with cash bonuses and prizes, including electronics, vacations, and cars.

• Comprehensive medical, dental, and vision coverage for full-time employees after 60 days.

• MEC medical plans available to all employees after 30 days.

• Retirement savings programs, where applicable.

• Short-term disability coverage.

• Life insurance options.

• Accident and critical illness insurance.

• Opportunities for internal promotions and career advancement.

• Paid training provided.

• Collaborative team-oriented work environment.

• Casual dress code.