Customer Service Representative

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Engage with customers to comprehend their needs and effectively address their concerns.

• Utilize systems and technology to manage account-related tasks proficiently.

• Identify sales opportunities and employ sales techniques to enhance customer experiences.

• Articulate and present products and processes clearly to customers.

• Appropriately escalate any customer dissatisfaction to the management team.

• Ensure resolution on the first call by utilizing problem-solving skills and effective call management.

• Complete a comprehensive application, answer screening questions, and undertake a brief pre-employment assessment.

⛳️ Requirements

• Applicants must be 18 years of age or older.

• High school diploma or equivalent is required.

• Exceptional organizational, written, and verbal communication skills are essential.

• Typing speed of at least 20 words per minute is required.

• Fundamental knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) is necessary.

• Basic understanding of the Windows operating system is needed.

• Consistent attendance and punctuality are expected.

• Ability to assess, troubleshoot, and follow up on customer inquiries is crucial.

• Skills in conflict resolution, problem-solving, and negotiation are important.

• A strong customer-service orientation that includes empathy, responsiveness, patience, and conscientiousness is required.

• Ability to multitask, maintain focus, and manage oneself effectively is essential.

• Strong team collaboration and customer-centric focus are necessary.

• Ability to succeed in a fast-paced environment characterized by change and uncertainty is required.

• Excellent interpersonal and relationship-building skills are essential.

• Must have authorization to work in the country where the position is located.

• Willingness to undergo a Level II background and/or security investigation, including fingerprinting, is required.

• Must be prepared to submit to drug screening.

🏝️ Benefits

• Paid time off and holidays.

• Participation in daily, weekly, and monthly contests with cash rewards and prizes.

• Comprehensive medical, dental, and vision coverage for eligible full-time employees after 60 days.

• MEC medical plans available to all employees after 30 days.

• Retirement savings programs, where applicable.

• Short-term disability coverage offered.

• Options for life insurance available.

• Accident and critical illness insurance provided.

• Opportunities for internal promotion and career advancement.

• Paid training provided.

• A team-focused work environment.

• Casual dress policy.