Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver exceptional customer service in a structured, fast-paced, and high-demand setting.

• Address customer inquiries and achieve prompt resolutions.

• Resolve customer concerns efficiently and accurately while navigating various systems/screens during phone interactions.

• Adhere to oral, written, or diagrammatic instructions.

• Acquire knowledge of and utilize proprietary systems and diverse system platforms.

• Proficiently use MS Excel and Word.

• Adapt to ongoing process enhancements.

⛳️ Requirements

• High School diploma or GED equivalent.

• At least 1 year of prior customer service experience.

• Capability to thrive in a fast-paced, high-demand, structured service-oriented environment.

• Outstanding verbal, written, and interpersonal communication abilities.

• Proficient in effectively resolving issues in various scenarios and achieving timely solutions.

• Strong reasoning and analytical skills.

• Ability to address customer concerns swiftly and accurately while navigating multiple systems/screens during calls.

• Competence in executing oral, written, or diagrammatic instructions with common sense understanding.

• Open-minded and adaptable to continuous process improvements.

• Capacity to learn new/proprietary systems, adjust to different system platforms, and effectively utilize MS Excel/Word.

• Private, dedicated workspace that is free from distractions.

• Secure and consistently reliable high-speed Internet with the capability to hardwire via Ethernet cable.

• Previous experience in a fast-paced call center is preferred.

• Experience with self-funded insurance/benefits and/or TPA is preferred.

• Familiarity with medical procedure and diagnosis coding is preferred.

• Knowledge of medical terminology is preferred.

• Awareness of Summary Plan Documents (SPDs)/Insurance Booklets or similar benefit descriptive tools is preferred.

• Experience in a performance-measured environment with quality metrics is preferred.

🏝️ Benefits

• Health and wellness benefits.

• 401(k) savings plan.

• Pension plan.

• Paid time off.

• Paid parental leave.

• Disability insurance.

• Supplemental life insurance.

• Employee assistance program.

• Paid holidays.

• Tuition reimbursement.

• Additional incentives.

• Annual incentive bonus plan subject to the terms and conditions of the plan.