Customer Service Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to incoming phone calls

• Arrange appointments for patients

• Communicate with patients through phone, text, and email

• Address inquiries related to treatments

• Ensure all available appointment slots are filled

• Meet daily, weekly, and monthly performance metrics

• Act as the initial point of contact for patients

• Handle patient records while upholding confidentiality and professionalism

• Inform patients about available services and treatment alternatives

• Collaborate closely with the orthodontic team to deliver a seamless and welcoming experience for patients

⛳️ Requirements

• At least 2 years of experience in a call center environment

• Proficient in English without any accent

• Possess a pleasant voice and be easily understandable over the phone

• High level of proficiency in reading and writing in English

• Capable of typing quickly and accurately (50 words per minute or more)

• Ability to maintain high-quality work with minimal mistakes

• Strong understanding of computers and technology

• Previous sales experience is a plus

• Please provide details if you have any background in orthodontics, braces, or Invisalign

🏝️ Benefits

• Comprehensive training and support

• Opportunities for career advancement

• Positive and collaborative work environment