This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Report directly to the Commercial Operations Manager

• Assist the external sales team

• Manage and nurture relationships with current customer accounts

• Proactively reach out to customers to uncover and enhance sales opportunities

• Comprehend customer needs and suggest appropriate products and solutions

• Recognize up-selling and additional sales opportunities

• Foster long-term customer relationships to promote repeat and regular business

• Deliver outstanding customer service

• Aid Area Sales Managers in business development initiatives

• Collaborate with internal departments and external carriers to ensure a seamless customer experience

• Stay informed about product launches, promotions, and company initiatives

• Keep precise customer records

• Support customer-facing activities and procedures as needed

• Maintain a proactive and adaptable approach during peak periods

⛳️ Requirements

• Previous experience in an internal sales, account management, or customer service role is advantageous but not mandatory

• Must be confident, courteous, and approachable

• Customer-oriented, demonstrating strong empathy and a sincere desire to assist

• Must exhibit a proactive, positive, and enthusiastic attitude

• Comfortable in a fast-paced work environment

• Ability to remain calm under pressure and manage competing priorities

• Strong team player who can also operate independently

• Self-motivated, dependable, and well-organized

• Commercially aware, with the confidence to identify and pursue sales opportunities

• Problem solver with a practical, “can-do” mindset

• Detail-oriented, capable of maintaining accurate records

• Excellent verbal and written communication abilities

• Strong interpersonal and relationship-building skills

• Capable of establishing rapport and trust with customers

• Confident in identifying customer needs and up-selling opportunities

• Strong organizational and time management skills

• Exceptional attention to detail

• Ability to negotiate and influence when appropriate

• Proficient in Microsoft Office and other IT systems

🏝️ Benefits

• Comprehensive training provided