Customer Service Representative

This is a fully remote position, open to applicants in Virginia, +1 more state.

📋 Description

• Deliver direct support through telephone, email, and chat to members of the Merchant Mariner community, the general public, and other interested parties.

• Acquire a comprehensive understanding of the laws, regulations, policies, and procedures related to the Merchant Mariner credentialing process.

• Handle or initiate client calls to address their needs, concerns, and issues.

• Provide prompt and accurate responses, outline potential solutions, and ensure clients feel recognized and appreciated.

• Employ active listening skills, clarify details, and manage irate clients when necessary.

• Foster relationships with clients and colleagues within the call center team.

• Utilize various software, databases, scripts, and tools effectively.

• Achieve or surpass call center performance metrics while consistently delivering excellent customer service.

⛳️ Requirements

• A Bachelor’s degree (no prior experience necessary), or a high school diploma (or equivalent) combined with 6 years of relevant experience.

• Ability to secure a Public Trust Clearance.

• Outstanding written and verbal communication abilities.

🏝️ Benefits

• Fully remote work option.

• Full-time work schedule.

• Requirement of Public Trust Clearance related to the position.