Customer Service Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Respond to inbound calls from potential customers in a courteous and professional manner.

• Act as a representative of the client, simulating a direct presence in their office.

• Utilize the client's standard greeting and approved communication scripts.

• Provide accurate responses to customer questions regarding services offered.

• Schedule appointments using the client's CRM or scheduling tools.

• Take comprehensive notes summarizing each call interaction.

• Document customer contact details, inquiry specifics, and pertinent notes.

• Send complete and precise call summaries to the client after each interaction.

• Dispatch follow-up text messages or emails as necessary.

• Maintain a high level of accuracy and meticulousness at all times.

• Support U.S.-based home services businesses, including cleaning services, electricians, plumbers, landscapers, and similar trades.

• Work designated shifts according to client needs and call volume following a two-week training period.

⛳️ Requirements

• A C1 level of English proficiency is mandatory.

• Must communicate exclusively in English throughout the entire shift.

• Internet speed must be a minimum of 40 Mbps with low latency.

• Computer specifications should include at least 6 cores, 12 threads, and 8 GB RAM.

• A reliable backup power source is essential.

• Previous experience in BPO or call center environments is preferred.

• Ability to multitask while handling calls and maintaining documentation.

• Strong verbal and written communication skills in English.

• Confidence in engaging directly with U.S.-based clients.

• Exceptional attention to detail with precise data entry capabilities.

• Openness to receiving feedback and making necessary adjustments.

• Must be flexible, reliable, and able to adjust to varying schedules.

• A motivated, diligent individual eager to contribute value.

• A resume and an audio recording in English are required.

• A publicly accessible 30–90 second audio or video recording introducing yourself and outlining why you would be a great fit is required.

• A screenshot of the internet speed test result is mandatory.

• Candidates must reside within the LATAM region.

🏝️ Benefits

• Comprehensive training is offered on call scripts, customer interaction, and appointment booking procedures.

• One hour for lunch is provided.

• Two 15-minute breaks included.