Customer Service Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage incoming and outgoing calls related to patient inquiries concerning billing statements and/or the collection of overdue balances.

• Engage with patients through both inbound and outbound telephone communications.

• Offer informed responses to questions regarding medical billing and account management.

• Comply with regulatory standards, policies, and procedures, including those mandated by HIPAA.

• Deliver prompt replies to inquiries and issues pertaining to benefits, billing, claims, payments, and other related subjects.

• Examine and interpret insurance Explanation of Benefits to ascertain patient liabilities, adjustments, and write-offs.

• Clarify charges and communicate the requirements, policies, and procedures associated with patient financial care services and resources.

⛳️ Requirements

• Strong organizational, customer service, and communication skills.

• Moderate proficiency in computer applications, including a working knowledge of Microsoft Office and/or Google Suite Tools.

• Problem-solving abilities, sound judgment, keen attention to detail, and strong follow-through skills.

• Capability to handle multiple tasks and navigate various systems simultaneously.

• Ability to work independently with minimal supervision.

• At least 1 year of experience with Electronic Medical Record systems.

• Minimum of 1 year experience in a patient contact center (call center) environment.

• At least 1 year of customer service experience.

• Knowledge of and commitment to HIPAA and compliance standards.

• Capacity to maintain appropriate levels of confidentiality.

• Ability to thrive in a culturally diverse workplace.

🏝️ Benefits

• Comprehensive 4-week training program.

• Opportunities for professional advancement.

• Benefits eligibility after 3 months of employment.

• Healthcare coverage.

• Paid time off.

• Incentive compensation.