Customer Service Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver Contact Center Support to clients’ “Early Out Service” patients.

• Achieve production targets for both inbound and outbound calls.

• Adhere to quality assurance benchmarks.

• Uphold exceptional customer service by following company policies and procedures tailored to specific client needs.

• Engage in educational opportunities provided by the company and stay informed about services and information systems.

• Safeguard confidential customer information.

• Handle various paperwork and documentation tasks.

• Assist callers with inquiries related to medical billing, financial assistance programs, payment plans, and payment processing.

• Schedule callbacks as required.

• Collaborate effectively with team members.

• Undertake additional responsibilities as assigned by the supervisor or call center management.

⛳️ Requirements

• Availability to work from 11 AM to 8 PM PST (2 PM to 11 PM EST), Monday to Friday.

• High-speed internet connection for home use (not cellular-based).

• Capability to assess home internet speed to confirm sufficient bandwidth.

• Exceptional written and verbal communication skills along with strong interpersonal abilities.

• Solid organizational skills with the ability to multitask and manage time effectively.

• Attention to detail with a commitment to resolving issues thoroughly.

• Capacity to work both independently and collaboratively as part of a team.

• High School Diploma or an equivalent combination of education and relevant experience.

• Preferred: At least one year of experience in customer service support over the phone in a remote environment.

🏝️ Benefits

• Benefits available after 3 months of employment (the first month of training counts towards the start of employment).

• Healthcare coverage.

• Paid time off.

• Incentive pay.