Customer Service Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver Contact Center Support to clients' Early Out Service patients.

• Achieve production targets for both inbound and outbound calls.

• Adhere to quality assurance standards.

• Ensure high-quality customer service by following company and customer-specific policies and procedures.

• Enhance job knowledge through company-sponsored educational opportunities and gain expertise in services and information systems.

• Safeguard customer information and maintain confidentiality.

• Manage miscellaneous paperwork and documentation.

• Assist callers with inquiries related to medical billing and financial assistance programs.

• Establish payment plans and process payments while upholding professional customer service standards.

• Schedule callbacks as necessary.

• Work collaboratively as a team member.

• Undertake additional tasks assigned by the supervisor or call center management.

⛳️ Requirements

• Availability to work from 11:30 am to 8:00 pm CST, Monday through Friday.

• High-speed home internet (non-cellular) is essential.

• Capability to test home internet speed to ensure sufficient bandwidth.

• Exceptional written and verbal communication and interpersonal skills.

• Strong organizational, multitasking, and time-management abilities.

• Detail-oriented with the capacity to follow through on issues until resolution.

• Ability to work independently as well as part of a team.

• High School Diploma or an equivalent combination of education and relevant experience.

• Preferred: at least one year of customer service experience via phone in a remote environment.

🏝️ Benefits

• Benefits become available after 3 months of employment, including 1 month of training counted as part of employment.

• Healthcare coverage.

• Paid time off.

• Incentive pay.