Customer Service Representative

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee a growing portfolio of clients.

• Assume direct responsibility for clients and their properties.

• Manage claims by receiving damage reports and coordinating with tradespeople.

• Handle tenant inquiries by recording and processing requests.

• Facilitate new rental processes.

• Address property owner requests promptly.

• Develop expertise in property management.

• Accurately utilize the company’s internal system and maintain thorough documentation.

• Maintain a customer-centric mindset in all actions and decisions.

• No responsibilities related to sales or business development.

⛳️ Requirements

• Excellent communication skills in German (both written and spoken).

• Proficient PC skills and regular use of the internet.

• Preferably, experience in telephone-based customer service and/or the real estate sector.

• Career changers are welcome: must have completed vocational training or obtained a university degree.

• Strong eagerness to learn and a high degree of commitment.

🏝️ Benefits

• Fixed working hours from Monday to Friday, 8:00 a.m. to 5:00 p.m.

• Competitive fixed salary.

• Excellent opportunities for development and career progression.

• Secure position with a permanent employment contract.

• Access to new technology – you will be provided with a new or like-new laptop and accessories.

• Buddy program – to ensure a smooth and enjoyable onboarding experience, you will be paired with a colleague as your personal point of contact.

• Supportive and collaborative work environment.

• Opportunities for cross-functional collaboration and open communication.

• Direct interaction with department heads and managing directors.

• Remote work option available, providing a flexible working environment to enhance your work-life balance.