Customer Service Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to incoming calls from homeowners, landlords, and property managers.

• Assess customer needs, outline service options, and schedule appointments using GorillaDsk.

• Follow up on outstanding inquiries and address customer calls efficiently and thoroughly.

• Maintain a positive and supportive demeanor with every caller.

• Handle data entry, record-keeping, and basic administrative duties.

• Ensure customer records, appointment information, and service notes are accurate and up-to-date.

• Assist the owner with administrative tasks and operational coordination.

• Organize scheduling and dispatching for field technicians.

• Relay job details, locations, and timing to technicians.

• Monitor field team status and identify scheduling conflicts or gaps.

• Aid in invoicing and the follow-up of billing inquiries.

• Keep track of outstanding invoices and assist in collections outreach.

• Maintain precise billing records.

• Complete necessary procedures including application, video introduction, role-specific assessment if applicable, recruitment interview, executive interview, client interview, and background/reference check.

⛳️ Requirements

• Previous experience in customer service, call handling, appointment scheduling, or administrative support.

• Excellent, professional, and friendly spoken and written English communication skills.

• Comfortable managing inbound calls and booking appointments in a service-oriented business environment.

• Highly organized and detail-focused with the capability to handle multiple tasks simultaneously without sacrificing accuracy.

• Able to learn and adapt to new software platforms swiftly.

• Self-motivated and dependable in a fully remote work setting.

• Available to work during US Eastern Time business hours.

• Updated resume required.

• A brief Loom video (1 to 2 minutes) introducing yourself and detailing relevant experience is necessary.

• Submission of the Loom video is mandatory to progress to the next stage of the hiring process.

🏝️ Benefits

• Compensation in USD, paid bi-monthly (on the 15th and 30th).

• Paid Time Off in line with company policy.

• Observance of holidays as per company guidelines.

• Fully remote working environment.

• Stable, long-term position with defined responsibilities and opportunities for growth.

• Direct collaboration with the owner of a growing local service business.