Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +44 more states.

📋 Description

• Address both standard and occasional non-standard customer inquiries, comments, and concerns.

• Execute the complete array of assigned customer service responsibilities.

• Resolve customer issues during a single interaction via telephone, written communication, or face-to-face engagement.

• Engage confidently with a diverse customer base, regardless of the nature of the issue.

• Operate independently, often utilizing the knowledge center to respond to inquiries.

• Leverage product knowledge, active listening, analytical skills, quality focus, problem-solving abilities, and documentation expertise.

• Achieve internal targets for adherence, efficiency, and timeliness of inquiries.

• Address standard and often non-routine, limited-impact inquiries with minimal need for escalation.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• High School Diploma or GED.

• 1-3 years of experience in a customer service or call center setting.

• Comprehensive product knowledge.

• Excellent listening abilities.

• Capability to multitask effectively.

• Proficiency in asking effective probing questions, including both open- and closed-ended types.

• Ability to master initial training competencies and acquire further competencies through ongoing training.

• Skill in de-escalating challenging customer inquiries while adhering to company policies and procedures.

• Availability to work during scheduled Eastern Time business hours.

• Adherence to HIPAA, data security protocols, the Code of Business Conduct, relevant laws, and company policies.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Retirement savings plans with company match.

• Paid time off and holiday pay.

• Opportunities for professional development and growth.

• Employee discounts and perks.