Customer Service Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Conduct phone and video screening interviews with candidates.

• Assess candidates' communication abilities, professional background, and overall suitability.

• Adhere to structured interview frameworks while engaging in natural conversations.

• Compile thorough interview notes and provide recommendations for hiring managers.

• Act as the initial point of contact for applicants.

• Respond to candidate inquiries in a professional and empathetic manner.

• Timely communicate interview schedules, updates, and subsequent steps.

• Represent the High Scale brand during candidate interactions.

• Review resumes and confirm minimum qualifications.

• Facilitate interviews between candidates and hiring managers.

• Keep accurate candidate records in the Applicant Tracking System (ATS).

• Follow up with candidates throughout the hiring process.

• Identify opportunities to enhance the candidate experience and recruitment workflow.

• Provide insights on interview processes and screening criteria.

• Collaborate with the Talent Acquisition team to achieve hiring objectives and improve operations.

⛳️ Requirements

• Minimum of 2 years of experience in customer service, call center, BPO, or a similar customer-facing position.

• Experience managing inbound or outbound calls while demonstrating professionalism and empathy.

• Clear, confident, and professional communication skills in English.

• Ability to quickly establish rapport and ask insightful questions.

• Strong active listening abilities.

• Capability to take accurate notes and handle multiple discussions simultaneously.

• Proficiency in managing schedules, adhering to structured processes, and organizing candidate information.

• Ability to prioritize various tasks while maintaining accuracy and professionalism.

• Flexibility to adapt to changing priorities and take initiative.

• Interviewing, quality assurance, or recruitment experience is advantageous but not mandatory.

🏝️ Benefits

• Acquire practical experience in interviewing, candidate assessment, and recruitment operations.

• Receive ongoing coaching and opportunities to enhance interviewing, communication, and interpersonal skills.

• Opportunities for career growth into Recruiting, Talent Acquisition, HR Operations, or People Management roles.

• Join a collaborative, high-energy culture.

• Work in an equal opportunity workplace.

• Enjoy a fully remote work arrangement.