This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Work shifts ranging from 8 a.m. to 8 p.m. CST, totaling 40 hours per week

• Manage both inbound and outbound calls

• Partner with core team members and department leaders to address customer needs and achieve the best outcomes

• Engage with customers to foster strong relationships and advocate for their needs

⛳️ Requirements

• High school diploma or equivalent qualification

• Over 1 year of experience in customer service within a fast-paced setting

• Excellent problem-solving abilities and the capability to maintain professionalism under stress

• Strong verbal and written communication skills, with the ability to communicate, present, and influence effectively in person, through email, and over the phone

• Exceptional interpersonal skills along with conflict resolution capabilities

• Basic computer proficiency, including the ability to navigate multiple windows/tabs, copy/paste, and accurately type at a rate of 35 words per minute

• Flexibility and adaptability to changes in business, strategy, and technology

• Capacity to empathize with customers and/or their guardians

• Ability to collaborate with diverse populations and personalities across various geographic and cultural backgrounds

• Capability to work independently and/or as part of a team