Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Interact with customers on behalf of the organization in a courteous and professional manner

• Respond to and return calls from policyholders and agents

• Resolve customer complaints and identify suitable solutions

• Accurately process daily requests from agents and policyholders

• Participate in ongoing training regarding products and procedures within the customer service division

• Aid in daily workflow and processing distribution by scanning and indexing to OnBase

• Address policy inquiries and troubleshoot issues via phone and email in both English and Spanish

• Assist with the distribution and mailing of outgoing customer service correspondence

• Monitor trends, issues, and potential fraud, as well as support agent practice investigations

• Investigate, follow up on, and resolve complaints

• Complete designated projects within established timelines

⛳️ Requirements

• High School Diploma or equivalent qualification

• 1–2 years of experience in customer service is required

• Must be fluent in both English and Spanish

• Demonstrate a high level of integrity, confidentiality, flexibility, and support for management

• Strong analytical skills and meticulous attention to detail

• Capability to manage and prioritize multiple tasks while meeting deadlines

• Ability to perform well under pressure

• Maintain a positive and helpful demeanor

• Work effectively as a team player as well as independently

• Proficiency in Microsoft Word and Excel is advantageous

• Consistent and reliable attendance for the assigned shift

• Availability to work full time and/or part time depending on position requirements

🏝️ Benefits

• Competitive salary designed to reflect your expertise and contributions

• Comprehensive health, dental, and vision insurance options

• Extensive life insurance benefits

• Retirement plans, including company-matched 401k and pension scheme

• Paid holidays and time off

• Parental leave

• Subsidized all-in-one subscriptions that support fitness, mindfulness, nutrition, and sleep objectives

• Company-funded counseling for mental health, stress management, and work-life balance

• Eligibility for continued education reimbursement

• Company-sponsored FLMI and ICA courses

• Discounted tickets to Texas Rangers games