Customer Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Deliver exceptional customer service while addressing inquiries and resolving issues promptly and professionally.

• Utilize various systems to achieve first-contact resolution and ensure high levels of customer satisfaction.

• Serve as the primary point of contact for all customer inquiries on behalf of Globe Life Inc.

• Communicate effectively to resolve customer issues.

• Support department and company initiatives as required.

• Manage daily call volume, prioritizing service level requirements.

• Offer accurate solutions through phone, email, written correspondence, and other forms of interaction.

• Address customer needs in every interaction.

• Comply with Quality Assurance standards and other key performance indicators.

• Carry out additional duties as assigned.

⛳️ Requirements

• Minimum of 1 year of customer service experience in a comparable role.

• High school diploma or equivalent qualification.

• Outstanding verbal and written communication abilities.

• Strong listening skills with the capacity to ask insightful questions, comprehend concerns, and effectively handle objections.

• Proficient in Microsoft Office Suite, particularly Word, Excel, and Outlook.

• General working knowledge of Internet usage for business purposes.

• Capability to learn new computer systems quickly.

• Understanding of customer service principles and practices.

• Professional demeanor with a friendly attitude, able to build rapport with customers swiftly.

• Flexible scheduling availability.

• Detail-oriented approach.

• Ability to manage and resolve escalated issues professionally.

• Significant computer and phone usage required.

• Must be able to sit for 90% of the workday.

• Willingness to work in shifts and overtime as needed.

• Dependable and consistent attendance for assigned shifts.

• Able to work full-time and/or part-time based on the specifications of the position.

🏝️ Benefits

• Competitive salary structure that reflects your expertise and contributions.

• Comprehensive health, dental, and vision insurance options.

• Extensive life insurance benefits.

• Retirement plans, including a company-matched 401k and pension plan.

• Paid holidays and time off.

• Parental leave.

• Subsidized all-in-one subscriptions that support fitness, mindfulness, nutrition, and sleep goals.

• Company-sponsored counseling services for mental health, stress management, and work-life balance.

• Eligibility for continued education reimbursement.

• Company-funded FLMI and ICA courses.

• Discounted tickets for Texas Rangers games.