This is a fully remote position, open to applicants in United States.

📋 Description

• Address patient inquiries through phone, email, chat, and text promptly and professionally.

• Assist patients with questions regarding their accounts and updates on orders.

• Guide patients throughout the treatment journey.

• Collaborate with clinical, pharmacy, and fulfillment teams to guarantee a smooth patient experience.

• Ensure accurate documentation of all customer interactions in internal systems.

• Resolve issues with compassion while upholding a high standard of customer satisfaction.

• Achieve performance targets for response times, quality, and overall patient experience.

⛳️ Requirements

• At least 2 years of customer service experience, ideally within healthcare, telehealth, medical offices, or pharmacy settings.

• Exceptional verbal and written communication abilities.

• Strong problem-solving skills coupled with attention to detail.

• Comfortable functioning in a fast-paced, remote work environment.

• Capability to multitask while sustaining a cheerful and professional attitude.

• Proficient in using computers and customer support platforms.

• Familiarity with EMR, CRM, or ticketing systems.

• Experience in supporting patients remotely.

• Knowledge of GLP-1 medications, HRT, peptides, or wellness programs.

• Access to a reliable personal laptop or desktop computer before the start date.

• A quality headset for calls must be available prior to the start date.

• High-speed internet connection is required before the start date.

🏝️ Benefits

• Comprehensive benefits package including Health, Dental, and Vision coverage.

• Fully remote work opportunity.

• Paid time off and company holidays.

• Opportunities for career advancement within a rapidly growing company.

• Exposure to innovative therapies related to wellness and longevity.