Customer Service Representative

This is a fully remote position, open to applicants in Florida, +6 more states.

📋 Description

• Perform outbound outreach while also addressing member inquiries through incoming calls.

• Foster trust through active listening, empathy, and patience as you evaluate members’ needs and concerns.

• Investigate and connect members with local resources related to food assistance, housing, utilities, financial aid, and other community services.

• Ensure timely follow-up so that members receive the necessary support and information.

• Advocate for members by assisting them in navigating available resources and overcoming barriers to care.

• Utilize various systems and tools, including multiple monitors, to document interactions and manage member support activities.

• Create memorable member experiences and make meaningful contributions to communities.

⛳️ Requirements

• Minimum of 1 year of experience in customer service.

• Exceptional computer skills, including typing proficiency, multitasking across online applications, and navigating multiple screens.

• Familiarity with Microsoft products, such as Outlook and Excel.

• Capability to consistently access a designated workspace that is free from noise and other distractions.

• High-speed internet with the ability to connect via ethernet from cable modem to PC.

• High school diploma or GED is required.

• Bilingual candidates preferred, with the ability to pass language certification if applicable.

• Preferred: 1+ year of experience in a call center environment related to inbound/outbound calls.

• Preferred: Knowledge of Medicaid, particularly regarding resource navigation.

• Strong oral and written communication abilities.

• Proven analytical and problem-solving skills.

• Proficient in active listening.

• Receptive to feedback and committed to continuous improvement.

• A positive attitude and strong interpersonal skills.

• Ability to demonstrate empathy toward customers’ needs and concerns.

• A desire to foster a positive team spirit.

🏝️ Benefits

• $2,000 sign-on bonus after 9 months of service, with continuous employment required for a minimum of 12 months.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being, based on eligibility.

• Option for remote work from home.