Customer Service Representative

This is a fully remote position, open to applicants in Arizona, +9 more states.

📋 Description

• Serve as an advocate for customers, comprehending their needs while offering guidance and support.

• Efficiently resolve customer inquiries and issues, ensuring all interactions are documented.

• Inform customers about benefits and the resources available to them.

• Assist customers in exploring their options.

• Investigate issues, document outcomes, resolve inquiries, and ensure high customer satisfaction.

• Anticipate customer needs and deliver proactive solutions.

• Work collaboratively with team members and other departments to address service challenges and enhance outcomes.

• Maintain records of customer correspondence and uphold the confidentiality of patient information.

• Utilize AI-enabled tools during training and service operations.

• Adhere to policies, procedures, and the CVS/Aetna Code of Conduct.

• Comply with assigned schedules and performance expectations.

⛳️ Requirements

• Over 6 months of experience in customer service.

• Basic computer proficiency.

• Availability to work in Pacific Standard Time or Mountain Standard Time.

• Proven empathy and effective communication abilities.

• Maintain a respectful and kind demeanor in all interactions.

• Strong problem-solving and decision-making skills.

• Capability to manage multiple resources and tasks in a fast-paced setting.

• High School Diploma, GED, or equivalent experience.

• Commitment to workplace model and potential telework agreements.

• High-speed internet with download speeds of 100 Mbps and upload speeds of 25 Mbps.

• Directly wired Ethernet connection to modem/router; the use of hotspots, satellite, fixed wireless, and WiFi is not allowed.

• Openness to utilizing technology and AI as essential support tools.

• Flexibility to work specific hours as needed.

🏝️ Benefits

• $2,000 sign-on bonus after 9 months of service, with continuous employment required for a minimum of 12 months.

• New colleague orientation.

• Comprehensive training lasting from 4 to 18 weeks.

• Supportive and inclusive workplace culture.

• Opportunities for continuous learning and growth.

• Ongoing coaching and mentoring assistance.

• Provision of necessary equipment and resources to fulfill assigned tasks.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources based on eligibility.