Customer Service Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Promptly and courteously respond to incoming customer calls.

• Process transactions for customers, including payments, refunds, and account modifications.

• Record customer interactions, transactions, and pertinent data into the system.

• Address inquiries from customers and troubleshoot any issues that arise.

• Escalate complex cases as required.

• Provide information about products, fare media, programs, and associated services.

• Ensure adherence to company policies, regulatory standards, and internal procedures.

• Maintain accurate recordkeeping practices.

• Achieve or surpass KPIs, such as call handling time, first-call resolution, and transaction accuracy.

• Uphold exceptional service quality.

⛳️ Requirements

• A high school diploma or equivalent is required.

• Prior experience in customer service, particularly in a call center, retail, or high-volume service environment, is highly preferred.

• Excellent communication, problem-solving, and interpersonal skills.

• Ability to handle challenging situations with professionalism.

• Proficient in computer systems and data entry tasks.

• Experience with CRM or call center platforms is advantageous.

• Must be available to work extended hours, weekends, or holidays as needed by the business.

• Applicants should reside within the Greater Vancouver area.

🏝️ Benefits

• Full-time employee position.