Customer Service Representative

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Facilitate precise and high-quality quotations, purchase orders, and work orders.

• Deliver prompt, professional, and courteous responses to customer inquiries.

• Maintain and enhance sales from existing active and previously inactive customers.

• Seek out and develop new business opportunities.

• Accurately input orders into Oracle.

• Coordinate scheduling and delivery across multiple plant locations.

• Provide in-depth product knowledge and address customer support inquiries.

• Manage claims, account reconciliations, and transactions efficiently.

• Communicate promptly with the relevant departments.

• Handle inbound calls and assist with basic customer requirements.

• Act as a liaison between manufacturing and customers.

• Acquire knowledge of the specified commercial/industrial product line.

• Prepare quotes to support Outside Sales efforts.

⛳️ Requirements

• High mathematical aptitude is essential for calculating square footage and assisting customers during ordering.

• Strong multi-tasking abilities with excellent organizational skills.

• Capability to learn, understand, and apply training while exercising sound judgment in various scenarios.

• Proactive decision-making skills based on customer requirements.

• Proficiency in Microsoft Outlook, Word, and Excel.

• Skills in project management and negotiation.

• Excellent verbal and written communication skills.

• Ability to interpret building drawings.

• A minimum of 2 years of post-secondary education is preferred.

• At least 2 years of sales experience in construction products is advantageous, though not mandatory.

• Bilingual candidates are preferred but not required.

• Previous experience in roofing and wall products is a plus.

• Applicants must be at least 18 years old.

🏝️ Benefits

• Medical, dental, and vision benefits are available from day one for full-time team members.

• Paid time off (PTO).

• Paid holidays.

• Flexible Spending Account (FSA).

• Life insurance coverage.

• Long-term disability (LTD) insurance.

• Short-term disability (STD) insurance.

• 401(k) retirement plan.

• Employee Assistance Program (EAP).

• Discount programs.

• Tuition reimbursement opportunities.

• Training programs.

• Professional development initiatives.