Customer Service Representative

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Facilitate the generation of precise and high-quality quotations, purchase orders, and work orders.

• Deliver prompt, courteous, and professional responses to customer inquiries.

• Maintain and enhance sales from both current active customers and past inactive ones.

• Seek out new business opportunities.

• Accurately input orders into Oracle.

• Coordinate scheduling and delivery across multiple plant locations.

• Provide product knowledge and respond to customer support inquiries.

• Manage claims, account reconciliations, and transactions.

• Communicate promptly with the relevant departments.

• Handle inbound calls to assist with basic customer requirements.

• Serve as a liaison between manufacturing and customers.

• Acquire knowledge of the designated commercial and industrial product line.

• Prepare quotes to support Outside Sales efforts.

⛳️ Requirements

• High math aptitude is essential for calculating square footage and assisting customers during the ordering process.

• Strong organizational skills with the ability to manage multiple tasks effectively.

• Capability to learn, understand, and apply training while exercising sound judgment in various scenarios.

• Proactive decision-making skills based on customer requirements.

• Proficiency in Microsoft Outlook, Word, and Excel.

• Skills in project management and negotiation.

• Excellent oral and written communication abilities.

• Ability to interpret building drawings.

• Preferred minimum of 2 years of post-secondary education.

• A minimum of 2 years of experience in construction product sales is advantageous, but not mandatory.

• Bilingual skills are a plus but not required.

• Previous experience in roofing and wall products is beneficial.

• Applicants must be at least 18 years old.

🏝️ Benefits

• Medical, dental, and vision benefits available from day one for full-time team members.

• Paid time off (PTO).

• Paid holidays.

• Flexible spending account (FSA).

• Life insurance coverage.

• Long-term disability (LTD) benefits.

• Short-term disability (STD) benefits.

• 401(k) retirement plan.

• Employee assistance program (EAP).

• Discount programs.

• Tuition reimbursement opportunities.

• Training programs.

• Professional development support.