This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate the release and collection of vehicles by liaising with body shops, vehicle owners, and insurance providers.

• Contact body shops to verify vehicle pickup details and secure vehicle release authorization.

• Communicate with vehicle owners to obtain necessary releases, coordinate transport, and assist with the removal of personal items.

• Conduct three-way calls with shops or towing companies as needed.

• Utilize the “DeCode This” tool to search VINs and gather relevant vehicle information.

• Maintain accurate records in the system regarding each vehicle and all related interactions.

• Achieve daily performance targets, including making over 100 calls and processing more than 80 live lots.

• Attend weekly team meetings via Teams.

• Adhere to Copart policies and guidelines.

• Support teammates and undertake additional responsibilities as assigned by management.

⛳️ Requirements

• At least one year of office support experience in a customer service capacity.

• High school diploma or GED.

• Excellent communication skills – adept at speaking on the phone and composing clear, concise messages.

• Typing speed of 45 WPM and familiarity with basic 10-key functions.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook).

• Strong attention to detail, problem-solving capabilities, and ability to manage multiple tasks simultaneously.

• Professional virtual appearance with a quiet, distraction-free work environment.

• Bilingual abilities are a plus.

• Must be available to work occasional overtime.

• Office equipment will be provided to support your success in this role.

🏝️ Benefits

• Company-provided equipment.

• Clear, achievable performance goals with daily feedback.

• Weekly team meetings.

• Collaborative and friendly virtual team atmosphere.

• Medical/Dental/Vision coverage.

• 401k with company matching.

• ESPP - Employee Stock Purchase Plan.

• EAP - Employee Assistance Program (at no cost to you).

• Vacation and sick pay.

• Paid company holidays.

• Life and AD&D insurance.

• Discounts.

• Along with numerous other employee benefits.