Customer Service Representative

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Oversee the scheduling and collection of vehicles by liaising with body shops, vehicle owners, and insurance providers.

• Contact body shops to verify vehicle pickup details and secure vehicle release authorization.

• Communicate with vehicle owners to obtain necessary releases, arrange transport, and assist with the removal of personal items.

• Engage in three-way calls with shops or towing companies when necessary.

• Utilize the “DeCode This” tool to search for VINs and collect vehicle information.

• Maintain precise records in the system regarding each vehicle and all related interactions.

• Achieve daily performance targets, including making over 100 calls and processing more than 60 live lots.

• Take part in weekly team meetings via Teams.

• Adhere to Copart policies and guidelines.

• Support colleagues and undertake additional responsibilities as directed by management.

⛳️ Requirements

• At least one year of experience in office support within a customer service capacity.

• High school diploma or GED is required.

• Excellent communication abilities, both via phone and in clear, concise writing.

• Typing proficiency of 45 WPM and familiarity with basic 10-key operations.

• Competence in Microsoft Office Suite (Word, Excel, Outlook).

• Strong attention to detail, problem-solving capabilities, and the ability to handle multiple tasks simultaneously.

• Professional virtual appearance with a quiet, distraction-free work environment.

• Availability to work occasional overtime is necessary.

• Bilingual abilities are advantageous.

• Office equipment will be supplied to ensure your success in the position.

🏝️ Benefits

• 100% remote work with company-provided equipment.

• Clear and attainable performance goals with daily feedback.

• Weekly team meetings.

• Supportive and friendly virtual team environment.

• Medical/Dental/Vision coverage.

• 401k plan with company match.

• ESPP - Employee Stock Purchase Plan.

• EAP - Employee Assistance Program at no cost to you.

• Vacation and sick pay.

• Paid company holidays.

• Life and AD&D insurance.

• Employee discounts.

• Along with many other employee benefits.