Customer Service Representative

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Oversee the scheduling and collection of vehicles.

• Liaise with body shops, vehicle owners, and insurance providers.

• Verify vehicle pick-up information and secure release authorization from body shops.

• Acquire releases from vehicle owners and organize transportation, including 3-way calls as necessary.

• Aid in the removal of personal items from vehicles.

• Utilize the “DeCode This” tool to search VINs and collect vehicle data.

• Keep precise records in the system regarding each vehicle and all related interactions.

• Achieve daily performance targets, such as making over 100 calls and processing more than 60 live lots.

• Engage in weekly team meetings via Teams.

• Adhere to Copart policies and procedures.

• Support colleagues and undertake other assigned responsibilities.

⛳️ Requirements

• At least one year of office support experience in a customer service capacity.

• High school diploma or GED equivalent.

• Excellent communication abilities, including phone etiquette and clear, concise writing skills.

• Typing speed of 45 WPM and basic familiarity with 10-key input.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook).

• Strong attention to detail, effective problem-solving skills, and capability to manage multiple tasks simultaneously.

• Professional virtual demeanor with a quiet, distraction-free work environment.

• Bilingual abilities are advantageous.

• Availability to work occasional overtime.

• Capacity to work remotely from a home setting.

• For U.S. applicants and employees, participation in the E-Verify program is required.

🏝️ Benefits

• Fully remote work with equipment provided by the company.

• Clear and attainable performance objectives with daily feedback.

• Weekly team meetings for collaboration.

• Supportive virtual team atmosphere.

• Medical, Dental, and Vision coverage.

• 401k plan with company matching.

• Employee Stock Purchase Plan (ESPP).

• Employee Assistance Program (EAP) at no cost to employees.

• Paid vacation and sick leave.

• Paid Company Holidays.

• Life and Accidental Death & Dismemberment (AD&D) Insurance.

• Employee discounts.

• Additional employee benefits.