This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Oversee the scheduling and collection of vehicles through effective communication with body shops, vehicle owners, and insurance agencies.

• Contact body shops to verify vehicle collection details and secure vehicle release approvals.

• Engage with vehicle owners to obtain necessary releases, organize transport, facilitate 3-way calls with shops or towing companies, and aid in the removal of personal items.

• Utilize the “DeCode This” tool to investigate VINs and collect vehicle information.

• Keep precise records in the system regarding each vehicle and all related interactions.

• Achieve daily performance targets, which include making over 100 calls and processing more than 60 live lots.

• Attend weekly team meetings via Microsoft Teams.

• Adhere to Copart's policies and procedures.

• Support colleagues and carry out additional tasks as assigned by management.

⛳️ Requirements

• At least one year of office support experience in a customer service capacity.

• High school diploma or GED equivalent.

• Excellent communication abilities, encompassing phone interactions and clear, concise writing skills.

• Typing proficiency of 45 words per minute.

• Basic knowledge of 10-key operations.

• Competence in Microsoft Office Suite (Word, Excel, Outlook).

• Strong focus on detail.

• Effective problem-solving capabilities.

• Ability to manage multiple tasks simultaneously.

• Professional appearance in a virtual setting.

• A quiet workspace free from distractions.

• Bilingual abilities are advantageous.

• Availability to work occasional overtime is required.

🏝️ Benefits

• Fully remote work environment.

• Equipment provided by the company.

• Clearly defined and attainable performance goals with daily feedback.

• Weekly team meetings to foster collaboration.

• Supportive virtual team atmosphere.

• Comprehensive Medical/Dental/Vision coverage.

• 401k plan with company matching.

• Employee Stock Purchase Plan (ESPP).

• Employee Assistance Program (EAP) at no cost to you.

• Paid vacation and sick leave.

• Paid company holidays.

• Life and AD&D insurance.

• Discounts and various other employee benefits.