This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Oversee the scheduling and collection of vehicles

• Liaise with body shops, vehicle proprietors, and insurance agencies

• Verify vehicle collection specifics and secure release authorization from body shops

• Acquire releases from vehicle owners

• Organize vehicle transportation, including three-way calls with shops or towing companies as necessary

• Aid in the removal of personal items

• Utilize the “DeCode This” tool to look up VINs and collect vehicle data

• Keep precise records in the system about each vehicle and all communications

• Achieve daily performance targets, which include making over 100 calls and processing more than 60 live lots

• Engage in weekly team meetings via Teams

• Adhere to Copart policies and procedures

• Support colleagues and undertake additional tasks as directed by management

⛳️ Requirements

• At least one year of office support experience in a customer service capacity

• High school diploma or GED equivalent

• Excellent communication skills, encompassing phone interactions and clear, concise writing

• Typing proficiency of 45 words per minute

• Basic familiarity with 10-key functions

• Competence in Microsoft Office Suite (Word, Excel, Outlook)

• Exceptional attention to detail

• Strong problem-solving abilities

• Capability to manage multiple tasks simultaneously

• Professional appearance in a virtual setting

• A quiet, distraction-free work environment

• Bilingual abilities are advantageous

• Willingness to work occasional overtime

• Office equipment will be supplied to ensure your success in this role

🏝️ Benefits

• Fully remote work opportunity

• Equipment provided by the company

• Clear, attainable performance objectives with daily feedback

• Weekly team meetings

• Collaborative virtual team atmosphere

• Medical, Dental, and Vision coverage

• 401k with company matching

• Employee Stock Purchase Plan (ESPP)

• Employee Assistance Program (EAP) at no cost to you

• Paid vacation and sick leave

• Paid company holidays

• Life and Accidental Death & Dismemberment Insurance

• Discounts

• Plus numerous other employee benefits