Customer Service Representative

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Facilitate the release and collection of vehicles by liaising with body shops, vehicle owners, and insurance providers.

• Verify vehicle pick-up specifics and secure vehicle release authorization from body shops.

• Acquire necessary releases from vehicle owners.

• Organize transportation, including three-way calls with shops or towing companies as necessary.

• Assist in the removal of personal items.

• Utilize the “DeCode This” tool to look up VINs and collect vehicle information.

• Keep precise notes in the system regarding each vehicle and all interactions.

• Achieve daily performance targets, which include making over 100 calls and processing more than 80 live lots.

• Engage in weekly team meetings via Teams.

• Adhere to Copart policies and procedures.

• Support colleagues and perform additional tasks as directed by management.

⛳️ Requirements

• At least one year of office support experience in a customer service position.

• High school diploma or GED equivalent.

• Excellent communication abilities, including effective phone interactions and clear, concise writing.

• Typing speed of 45 words per minute.

• Basic familiarity with 10-key functions.

• Proficiency in the Microsoft Office Suite (Word, Excel, Outlook).

• Strong attention to detail.

• Exceptional problem-solving capabilities.

• Ability to manage multiple tasks simultaneously.

• Professional virtual appearance.

• A quiet, distraction-free workspace is essential.

• Must be available to work occasional overtime.

• Bilingual skills are advantageous.

• E-Verify program is applicable to U.S. applicants and employees.

🏝️ Benefits

• 100% remote work opportunity.

• Equipment provided by the company.

• Clear, attainable performance objectives with daily feedback.

• Weekly team meetings and ongoing support.

• Collaborative and friendly virtual team environment.

• Medical, Dental, and Vision coverage.

• 401k with company matching contributions.

• Employee Stock Purchase Plan (ESPP).

• Employee Assistance Program (EAP) at no cost to you.

• Paid vacation and sick leave.

• Paid company holidays.

• Life and AD&D insurance.

• Discounts available.

• Numerous other employee benefits.