This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Facilitate the release and collection of vehicles by liaising with body shops, vehicle owners, and insurance providers.

• Contact body shops to verify vehicle pickup information and secure vehicle release authorization.

• Communicate with vehicle owners to acquire necessary releases, arrange transportation, coordinate three-way calls as required, and assist with the retrieval of personal items.

• Utilize the “DeCode This” tool to search VINs and collect vehicle details.

• Maintain precise records in the system regarding each vehicle and all related interactions.

• Achieve daily performance targets, which include making over 100 calls and processing more than 60 live lots.

• Engage in weekly team meetings via Teams.

• Adhere to all Copart policies and procedures.

• Support colleagues and carry out other responsibilities as directed by management.

⛳️ Requirements

• At least one year of office support experience in a customer service capacity.

• High school diploma or equivalent (GED).

• Excellent communication abilities, encompassing phone interaction and clear, concise writing.

• Typing speed of 45 words per minute.

• Basic knowledge of 10-key functions.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

• Strong attention to detail.

• Effective problem-solving skills.

• Capability to multitask.

• Professional virtual presence.

• A quiet, distraction-free work environment.

• Availability to work occasional overtime.

• Bilingual skills are advantageous.

🏝️ Benefits

• Fully remote work opportunities.

• Equipment provided by the company.

• Clear and attainable performance objectives with daily feedback.

• Weekly team meetings.

• A collaborative and friendly virtual team atmosphere.

• Medical, Dental, and Vision coverage.

• 401k with company matching.

• Employee Stock Purchase Plan (ESPP).

• Employee Assistance Program (EAP) at no cost to you.

• Paid vacation and sick leave.

• Paid company holidays.

• Life and AD&D insurance.

• Discounts and various other employee benefits.