This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Oversee the scheduling and collection of vehicles.

• Liaise with body shops, vehicle owners, and insurance providers.

• Verify vehicle pickup details and secure vehicle release authorization from body shops.

• Acquire releases from vehicle owners and organize transportation, including three-way calls when necessary.

• Provide assistance with the removal of personal items.

• Utilize the “DeCode This” tool to look up VINs and collect vehicle information.

• Keep precise records of vehicles and interactions within the system.

• Achieve daily performance targets, such as handling over 100 calls and processing more than 60 live lots.

• Attend weekly team meetings via Microsoft Teams.

• Adhere to Copart’s policies and procedures.

• Support colleagues and carry out additional tasks as assigned by management.

⛳️ Requirements

• At least one year of office support experience in a customer service capacity.

• High school diploma or equivalent (GED).

• Excellent communication skills, both verbal and written.

• Typing speed of 45 words per minute and basic 10-key proficiency.

• Competence in Microsoft Office Suite (Word, Excel, Outlook).

• Strong attention to detail, problem-solving abilities, and multitasking skills.

• Professional virtual appearance with a quiet and distraction-free workspace.

• Availability for occasional overtime work.

• Bilingual abilities are advantageous.

• E-Verify program applies to applicants and employees in the U.S.

🏝️ Benefits

• Fully remote work with equipment provided by the company.

• Clearly defined, attainable performance goals with daily feedback.

• Weekly team meetings to foster collaboration.

• Supportive and friendly virtual team environment.

• Medical, dental, and vision coverage.

• 401(k) plan with company matching.

• Employee Stock Purchase Plan (ESPP).

• Employee Assistance Program (EAP) at no cost to you.

• Paid vacation and sick leave.

• Paid company holidays.

• Life and Accidental Death & Dismemberment (AD&D) insurance.

• Discounts and additional employee benefits.