Customer Service Representative

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Respond to incoming calls via blended call queues promptly.

• Achieve one-call resolution by asking relevant questions to comprehend customers’ issues.

• Keep support knowledge current through the training provided.

• Record requests, status updates, complaints, and grievances accurately.

• Offer clear, complete, precise, and unbiased information according to program guidelines.

• Assist child support clients across multiple states while ensuring excellent customer service.

⛳️ Requirements

• High School diploma or GED is required.

• Maintain 100% attendance during the first 90 days.

• Minimum of 1 year experience in Customer Service or Call Center settings.

• Ability to undergo and successfully pass a background check.

• Basic knowledge of a call center environment in a customer service capacity and familiarity with quality monitoring procedures.

• Capability to sit for extended periods.

• Proficient computer skills, particularly in Microsoft 365, AVAYA phone systems, and other relevant applications (preferred qualification).

• Must reside in a qualifying U.S. state or municipality where the compensation structure adheres to applicable wage laws.

• Currently, we are not hiring in AK, CA, HI, MA, IL, MT, NY, Puerto Rico, or other restricted metropolitan areas.

🏝️ Benefits

• $17.50 hourly wage, paid bi-weekly.

• Additional $1.00/hr incentive for shifts between 6:00 PM - 6:00 AM.

• $1.50 incentive for work from Friday 6:00 PM to Monday 6:00 AM.

• Paid training provided.

• Equipment supplied: desktop computer, monitor, keyboard, headset, mouse, and an 8ft ethernet cable.

• Opportunities for career advancement.

• PerkSpot employee discount program available.

• Comprehensive benefits package, including health insurance, optional dental and vision programs, life and disability insurance, retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick leave.

• A supportive, employee-friendly work culture.