Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Foster significant relationships and enhance brand loyalty through engaging and informed interactions with customers.

• Address immediate inquiries, requests, concerns, and needs from customers.

• Handle a substantial volume of inbound and/or outbound communication via phone, email, and chat.

• Investigate unresolved issues and ensure thorough follow-up until resolution is achieved.

• Escalate matters according to departmental protocols.

• Provide feedback and support management in improving programs.

• Keep accurate records in systems and update information as needed.

• Employ workflows and scripted materials to identify and address obstacles faced by customers.

⛳️ Requirements

• High school diploma/GED or a comparable combination of education and experience.

• At least one (1) year of experience in a customer service or customer-centric position.

• Experience in a medical or pharmaceutical setting is preferred.

• Ability to deliver consistently high-quality customer service is essential.

• Exceptional written and verbal communication skills, demonstrating a high level of professionalism.

• Strong interpersonal, organizational, and active listening abilities, with a knack for building customer relationships.

• Proficient keyboarding skills, capable of switching between multiple applications and using a phone simultaneously.

• Strong computer skills are necessary, including advanced proficiency in Microsoft Excel.

• Must be available to work Monday to Friday from 8:30 am to 5:00 pm ET.

🏝️ Benefits

• Health insurance

• Dental insurance

• Vision insurance

• Retirement plan options

• Paid time off

• Paid parental leave

• Employee assistance programs

• Additional perks

• Eligible employees may qualify for performance bonuses