This is a fully remote position, open to applicants in Kansas, +5 more states.

📋 Description

• Address customer support tickets by responding to inquiries and resolving issues related to current orders.

• Handle a high volume of phone calls to assist clients with their existing orders and guide new customers on how to place orders online.

• Reply to emails and manage questions and concerns from customers, as well as internal department queries regarding orders or payments, while processing servers in the field.

• Record issues in Confluence for tracking purposes.

• Attend court dockets to gather information on case filings and occasionally retrieve filed documents.

• Rectify errors, follow up with process servers, expedite orders, and provide information and updates.

• Collaborate with other teams to ensure all essential tasks related to orders are completed.

• Carry out additional job-related duties as assigned.

⛳️ Requirements

• A high school diploma or GED is required.

• 1-3 years of experience in customer support or call center roles assisting customers over the phone.

• Familiarity with computer applications such as Microsoft Outlook, Excel, Word, PDF Editor, and phone systems is preferred.

• Experience in document manipulation.

• Proficient in reading, writing, and speaking English.

• Capable of transcribing information, reviewing orders, investigating issues, and implementing solutions.

• Ability to perform repetitive tasks with precision.

• Maintain a high level of work quality in often demanding situations.

• Proactive in anticipating issues and finding ways to prevent them.

• Competence in implementing new processes and changes to enhance performance.

• Typing speed of at least 55 words per minute.

• Must reside in North Dakota, Kansas, Indiana, Kentucky, North Carolina, South Carolina, or Virginia.

🏝️ Benefits

• Health, Dental, and Vision insurance.

• 401(k) plan with company matching contributions.

• Paid time off.

• Seven paid company holidays.

• Four floating holidays per year.

• Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance.

• Long-Term Disability coverage.

• Health Care Reimbursement Flexible Spending Account.

• Dependent Care Flexible Spending Account.

• Employee Assistance Program (EAP).

• Pet Insurance.