This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Manage inbound telephone inquiries while delivering outstanding customer support.

• Address customer inquiries and feedback through telephone, email, Live Chat, and SMS.

• Investigate and resolve complaints to guarantee customer retention and satisfaction.

• Follow up on written communications and escalate issues to the on-duty customer service manager as needed.

• Collaborate and coordinate with other departments to address issues effectively.

• Work alongside customer service team members to foster customer satisfaction.

• Available to work Monday to Friday, typically from 8am to 5pm, or during other mutually agreed hours.

• Undertake additional responsibilities as required.

⛳️ Requirements

• Excellent verbal and written communication abilities.

• Capacity to thrive in a team-oriented environment.

• Strong customer focus and a genuine willingness to assist.

• Capability to operate in a fast-paced inbound call center while maintaining quality standards.

• Familiarity with apparel construction, fabrication, and fashion categories.

• Willingness to work overtime as business demands dictate.

• Flexibility in scheduling as customer needs evolve.

• Ability to work independently in a virtual setting.

• Availability via telephone, email, and instant messaging during work hours.

• Competence in meeting ongoing productivity benchmarks.

• A dedicated, quiet workspace free from distractions, equipped with a suitable desk for a laptop and monitor.

• Reliable internet connection with a minimum speed of 50 Mbps via Ethernet; Wi-Fi is not acceptable.

• Capability to utilize the majority of internet bandwidth for work purposes.

• Proficiency in Microsoft Word and Excel.

• Typing speed of 50+ words per minute.

• Preferred: At least 1 year of experience in customer service, help desk, or call center roles.

• Preferred: Typing speed of 60+ words per minute.

• Preferred: Familiarity with website navigation.

🏝️ Benefits

• Full-time, permanent position.

• Opportunity for remote work.

• Flexible scheduling with reasonable prior notice.

• Availability of overtime when necessary for business needs, with reasonable notice.