This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Manage incoming phone calls while delivering outstanding customer support.

• Address customer inquiries and feedback through telephone, email, Live Chat, and SMS.

• Investigate and resolve complaints to ensure customer loyalty and satisfaction.

• Follow up on written communications and escalate issues to the on-duty customer service manager when necessary.

• Collaborate with other departments to facilitate effective problem resolution.

• Partner with fellow customer service team members to enhance customer satisfaction.

⛳️ Requirements

• Capability to thrive in a team-oriented environment.

• Openness to give and receive straightforward and constructive feedback.

• Strong customer focus with a genuine desire to assist.

• Excellent verbal and written communication skills.

• Ability to perform in a fast-paced inbound call center while maintaining high quality standards.

• Familiarity with apparel construction, fabrication, and various fashion categories.

• Willingness to work overtime as needed, with reasonable advance notice.

• Flexible scheduling options available with reasonable notice.

• Capability to work independently in a virtual setting.

• Must be reachable via telephone, email, and instant messaging during work hours.

• Ability to consistently meet established productivity benchmarks.

• A dedicated, quiet workspace free from distractions, equipped with a suitable work surface.

• Reliable internet connection with a minimum speed of 50 Mbps via Ethernet; Wi-Fi is not permitted.

• Ability to utilize most of the internet bandwidth for work-related tasks.

• Proficiency in Microsoft Word and Excel.

• Typing speed of 50+ words per minute.

• Minimum of 1 year experience in Customer Service, help desk, or call center roles.

• Typing speed of 60+ words per minute.

• Familiarity with website navigation.

🏝️ Benefits

• Full-time, permanent employment.

• Opportunity for remote work.

• Flexible scheduling with reasonable advance notice.

• Overtime opportunities available when business demands require, with reasonable notice.