This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Handle incoming telephone calls and deliver exceptional customer support.

• Address customer inquiries and feedback through telephone, email, Live Chat, and SMS.

• Investigate and resolve complaints to ensure customer retention and satisfaction.

• Follow up on written communications and escalate issues to the customer service manager as needed.

• Collaborate with other departments to facilitate problem resolution.

• Work alongside fellow customer service team members to enhance customer satisfaction.

• Maintain a work schedule from 8am to 5pm, Monday to Friday, or other mutually agreed hours, in a remote capacity.

⛳️ Requirements

• Excellent verbal and written communication abilities.

• Capability to thrive in a high-volume inbound call center environment.

• Familiarity with apparel construction, fabrication, and various fashion categories.

• Willingness to work overtime as business demands arise.

• Flexibility in scheduling, as shifts may adjust based on customer requirements.

• Ability to operate independently in a virtual setting.

• Must be accessible and responsive via telephone, email, and instant messaging during work hours.

• Ability to consistently meet established productivity standards.

• A dedicated, quiet workspace free from distractions, equipped with a suitable work surface.

• Reliable internet connection with a speed of at least 50 Mbps via Ethernet; Wi-Fi is not acceptable.

• Capability to utilize a significant portion of internet bandwidth for work purposes.

• Proficient in Microsoft Word and Excel.

• Typing speed of 50+ words per minute.

🏝️ Benefits

• Full-time, permanent role.

• Opportunity for remote work.

• Flexible scheduling with reasonable advance notice.

• Overtime opportunities available when business needs arise, with reasonable notice.