Customer Service Representative, Arabic

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Handle incoming telephone calls while delivering exceptional customer support.

• Address customer inquiries and feedback via telephone, email, Live Chat, and SMS.

• Investigate and resolve issues to ensure customer satisfaction and retention.

• Follow up on written communications and escalate matters to the on-duty customer service manager when necessary.

• Collaborate and communicate with other departments to facilitate problem resolution.

• Partner with fellow customer service team members to enhance customer satisfaction.

• Work remotely from 8am to 5pm, Monday to Friday, or during other mutually agreed hours.

⛳️ Requirements

• Excellent verbal and written communication abilities.

• Capability to operate in a high-volume inbound call center while maintaining quality standards.

• Understanding of apparel construction and fabrication as well as various fashion categories.

• Willingness to work required overtime as business needs arise, with adequate notice.

• Flexible scheduling as shifts may adapt based on customer demands.

• Ability to function independently in a virtual workspace.

• Availability via telephone, email, and instant messaging during working hours.

• Competence in meeting ongoing productivity benchmarks.

• Access to a dedicated, quiet, and distraction-free workspace that includes a desk suitable for a laptop and monitor.

• Reliable internet connection with a speed of 50 Mbps or higher using an Ethernet connection; Wi-Fi is not acceptable.

• Capability to utilize the majority of internet bandwidth for work-related tasks.

• Proficiency in Microsoft Word and Excel.

• Typing speed of 50+ words per minute.

• Preferred: Over 1 year of experience in customer service, help desk, or call center roles.

• Preferred: Typing speed of 60+ words per minute.

• Preferred: Familiarity with website navigation.

🏝️ Benefits

• Full-time, permanent employment.

• Opportunity for remote work.

• Availability of overtime when business needs necessitate, with reasonable notice.

• Flexible scheduling options with reasonable notice.

• Requirement for a dedicated quiet and distraction-free workspace, including a suitable work surface.

• Internet speed requirement of 50 Mbps or higher with an Ethernet connection.