Customer Service Representative 1

This is a fully remote position, open to applicants in Florida.

📋 Description

• Deliver exceptional customer service in a call center setting, primarily addressing telephone inquiries.

• Assist policyholders, beneficiaries, providers, agents, and other customers with information related to insurance policies.

• Respond to inquiries from CHCS third-party administrator clients, including those concerning Medicare Supplement and Life Policies.

• Provide details regarding insurance inquiries, including benefit verifications and claims status updates.

• Access and modify data within the company software system in accordance with response standards.

• Research company records to effectively answer customer queries.

• Conduct routine transactions and obtain results from an online terminal.

• Maintain a thorough understanding of the company's products and services.

• Adhere to company regulations concerning privacy, confidentiality, and private health information.

• Communicate written and verbal updates regarding the status and resolution of inquiries.

• Initiate and complete Call Tracks, checklists, and associated clerical duties.

• Work both independently and collaboratively while working remotely.

⛳️ Requirements

• High school diploma or general education degree (GED) is required.

• Six months of relevant call center experience and/or training is preferred.

• Flexibility to work various shifts as needed.

• Typing speed of at least 30 words per minute with 95% accuracy.

• Ability to successfully pass background screenings and drug tests prior to and post-hire, including THC.

• Verification of high school diploma, GED, or college degree may be required upon request.

• Prompt responses from three professional references are required.

• A dedicated remote work environment free from distractions, background noise, and clutter is essential.

• A reliable internet connection and access to a smartphone for Multi-Factor Authentication and communication are necessary.

• A collaborative team spirit is important.

• Capability to work remotely and independently.

• Proficiency in accurately entering data in a Windows-based environment.

• Intermediate level of computer skills is required.

• Basic skills in math, English spelling, and grammar are necessary.

• Ability to read and understand simple instructions, correspondence, and memos.

• Ability to write simple correspondence and present information clearly.

• Competence in performing addition, subtraction, multiplication, and division with whole numbers, fractions, and decimals; calculating rates, ratios, and percentages; and interpreting bar graphs.

• Ability to apply common sense to detailed written or oral instructions and standardized problems.

• Capability to sit for extended periods while using computers and phones.

• Ability to read, hear, speak, operate a keyboard, reason, and solve problems.

• Familiarity with office equipment such as computer terminals, telephones, and copiers is necessary.

• Must meet physical requirements, including the occasional lifting or moving of up to 15 pounds.

• Preferred: Associate’s degree.

• Preferred: Experience in Long Term Care Insurance within a call center environment.

• Preferred: Two years of related experience in call centers and customer service.

🏝️ Benefits

• Option for remote work arrangement.

• Requirement for a dedicated remote work location.

• Ongoing reliable internet access and a smartphone for Multi-Factor Authentication and communication.

• Reasonable accommodations may be provided for individuals with disabilities.