Customer Service Representative 1

This is a fully remote position, open to applicants in Florida.

📋 Description

• Deliver exceptional customer service within a call center setting.

• Answer and address telephone inquiries from policyholders, beneficiaries, providers, agents, and other stakeholders.

• Offer information and support related to Medicare Supplement and Life Policies for clients of CHCS third-party administration.

• Verify benefits and provide updates on claims status by accessing and modifying data within the software system.

• Investigate company records to resolve customer inquiries.

• Execute routine transactions and obtain results from an online terminal.

• Maintain an up-to-date understanding of the company’s products and services.

• Adhere to regulations concerning privacy, confidentiality, and protected health information.

• Communicate written and verbal updates regarding the status and resolution of inquiries.

• Initiate and finalize Call Tracks, checklists, and related clerical tasks.

⛳️ Requirements

• High school diploma or equivalent general education degree (GED).

• At least six months of relevant call center experience and/or training.

• Proficiency in typing at a speed of 30 words per minute with 95% accuracy.

• Willingness and ability to work various shifts as needed.

• Must successfully pass background checks and drug screenings pre- and post-hire, including THC testing.

• Verification of high school diploma, GED, or college degree may be requested.

• Prompt responses from three professional references required.

• Must have a dedicated remote work environment that is free from background noise, interruptions, and clutter.

• Reliable internet connection and access to a smartphone for Multi-Factor Authentication and communication purposes are essential.

• Proficient in accurately entering data in a Windows-based environment.

• Intermediate level computer skills required.

• Basic knowledge of math, English spelling, and grammar is necessary.

• Ability to read and comprehend simple instructions, brief correspondence, and memos.

• Skill in writing simple correspondence.

• Capability to effectively present information in both one-on-one and small group settings.

• Competence in performing addition, subtraction, multiplication, and division using whole numbers, common fractions, and decimals.

• Ability to calculate rates, ratios, and percentages and interpret bar graphs.

• Capacity to apply common-sense reasoning to detailed but straightforward written or verbal instructions.

• Ability to handle problems that involve a few concrete variables in standardized situations.

• Must be able to sit for extended periods while using a computer and phone.

• Capability to read, hear, speak, utilize a keyboard, reason, and solve problems.

• Ability to occasionally lift or move objects weighing up to 15 pounds.

• An Associate’s degree is preferred.

• Experience with Long Term Care Insurance in a call center environment is preferred.

• A minimum of two years of relevant call center and customer service experience is preferred.

🏝️ Benefits

• Opportunity for remote work.

• Flexibility to work various shifts as required.

• Reasonable accommodations available for individuals with disabilities.

• Requirement for a dedicated remote work location.

• Continuous reliable internet connection and smartphone necessary for Multi-Factor Authentication and communication purposes.