Customer Service Rep

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Manage incoming and outgoing calls from both members and providers.

• Enter data accurately.

• Deliver exceptional customer service with professionalism and courtesy.

• Handle calls primarily related to members eligible for the Silver Sneakers program through designated Medicare plans.

• Complete a two-week training program from 9:00am to 5:30pm EST.

• Start with an initial contract period of 3 months.

⛳️ Requirements

• At least 1 year of experience in customer service.

• Experience in a call center environment is preferred.

• Excellent customer service and communication abilities.

• Capability to express ideas clearly and concisely across various settings, tailoring the message to suit the audience.

• Proficient in PC usage, particularly with Windows and MS Office.

• Ability to empathize with and understand customer needs.

• Strong skills in troubleshooting and problem-solving.

• Competent in multitasking, prioritizing tasks, and meeting deadlines.

• Must be available to work any 8-hour shift from Monday to Friday, between 8:00am and 8:00pm EST.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan offering both pre-tax and Roth post-tax contributions.

• Life Insurance options (Voluntary Life & AD&D for employees and their dependents).

• Short- and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off/Leave (PTO, Vacation, or Sick Leave).

• Opportunity for some top performers to transition to permanent positions.