Customer Service Pro, Call Center Agent

This is a fully remote position, open to applicants in Germany.

📋 Description

• Deliver exceptional customer service for retail, tenant hotline, or energy supply projects in a completely inbound service setting.

• Retail: Handle orders via phone and in writing, provide information on delivery times, offer product advice, and engage in cross-selling activities.

• Tenant hotline: Document and relay service requests and damage reports, along with addressing general inquiries regarding tenancy agreements.

• Energy supply: Assist existing customers with their contracts, tariffs, meter readings, invoices, and changes of address.

⛳️ Requirements

• Prior practical experience in customer service, call centers, or customer support roles.

• Availability to start immediately or no later than November 2.

• Willingness to work in shifts from Monday to Sunday, between 7:00 a.m. and 3:00 a.m.

• Enjoy engaging with customers, comprehend various requests, and possess a solution-oriented mindset.

• Proficient PC user with the capability to swiftly learn common software applications, including MS Teams, email, chat, and customer management systems.

• Excellent German language skills, both written and spoken.

• Must have permanent residence in Germany; working from abroad is not permitted.

🏝️ Benefits

• 100% remote work from any location within Germany.

• Permanent full-time or part-time employment contract (35–40 hours per week).

• Competitive hourly wage along with optional bonuses.

• Comprehensive hardware package for remote use (PC, keyboard, mouse, headset, and webcam).

• Professional onboarding and training, fully paid (including both theoretical and practical training).

• A variety of internal career advancement opportunities.

• Exclusive discounts and offers for online shopping, events, and travel (Corporate Benefits).

• A respectful work environment with a diverse team.