This is a fully remote position, open to applicants in United States.

📋 Description

• Welcome callers using the designated call center script.

• Confirm patient account details.

• Respond to inquiries and offer general information about the services provided by Finger Lakes Community Health.

• Direct calls to the respective departments.

• Manage requests such as scheduling appointments, processing prescription refills, addressing acute symptoms, registering new patients, and handling calls from outside providers, hospitals, or pharmacies.

• Prioritize patient requirements alongside provider availability when scheduling in accordance with established guidelines.

• Elevate calls to ensure timely handling of emergency and acute requests.

• Reach out to patients to arrange appointments and share information as instructed.

• Execute tasks effectively to meet call center performance metrics.

• Analyze call center metrics to pinpoint issues or areas for enhancement.

• Provide support for call center operations at various Finger Lakes Community Health locations as necessary.

• Keep thorough records of caller interactions in the electronic health record system.

• Document telephone interactions and actions in the electronic health record system following established policies and procedures.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• High School Diploma or GED is required.

• Prior customer service experience is preferred but not mandatory.

• Flexibility to work varied hours, including some evenings, is necessary.

• Proficiency in both Spanish and English is highly preferred.

• Ability to hear and communicate effectively with clients and staff via phone, web media, and in person.

• Capability to lift up to 40 lbs.

• Must be able to remain seated for extended durations.

• Must be capable of kneeling, crawling, or bending into confined spaces.

• OSHA Level 3 certification is required.

🏝️ Benefits

• Work schedule from Monday to Friday, with closure on all major holidays.

• Medical insurance with an employer contribution exceeding 90%.

• Dental, Vision, and Life insurance coverage.

• 3% Safe Harbor contribution to the 401k plan.

• Generous Paid Time Off (PTO) offerings.

• Educational reimbursement opportunities.