Customer Service – Phone, Email, Chat, IT/Networking

This is a fully remote position, open to applicants in Greece.

📋 Description

• Oversee, maintain, and enhance the complete IT infrastructure, which encompasses servers, networks, and client systems.

• Administer both Windows and Linux servers, focusing on user management and permissions control.

• Implement virtualization for the server environment utilizing VMware vSphere and vCenter.

• Establish and manage backup and recovery strategies to guarantee data accessibility.

• Oversee and monitor central IT services, including Active Directory, Exchange, DNS, and DHCP.

• Diagnose issues and resolve incidents as part of 2nd- and 3rd-level support.

• Manage and configure network technologies, such as firewalls, routers, and switches.

• Develop tailored software solutions using C# and .NET to automate processes and enhance internal operational efficiency.

• Construct and refine intricate MS SQL queries for data analysis, supporting both operational and strategic decision-making.

• Deliver customer service via phone and written communication in the realm of IT and networking.

⛳️ Requirements

• Communicate fluently in German and English in a friendly and professional manner, both orally and in writing.

• Exhibit empathy and patience in interactions.

• Demonstrate flexibility, reliability, and a strong commitment to responsibilities.

• Hold a degree in computer science or a related field of study.

• Possess robust IT skills.

🏝️ Benefits

• Enjoy the convenience and flexibility of working from home.

• Secure employment within an international and dynamic environment.

• Receive professional onboarding into relevant projects and systems.

• Join a motivated, collaborative, and supportive team.

• Benefit from private health insurance.