Customer Service Operator - Commercial Call Center

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver compassionate and personalized telephone support to clients.

• Promote financial products and services to foster customer loyalty.

• Meet and surpass sales objectives.

• Address and resolve customer inquiries and requests effectively.

• Guarantee complete customer satisfaction.

• Identify tailored solutions to fulfill clients' requirements.

⛳️ Requirements

• High school diploma required.

• Previous sales experience is advantageous.

• Availability to work on a 6-on, 1-off schedule (Monday to Saturday).

• Commitment to 6 hours and 20 minutes of work each day.

• Internet connection with a minimum speed of 100 Mbps is necessary.

• Wired network connection is required for desktop use.

• Ability to communicate clearly and effectively.

• Proficiency in customer service techniques.

• Skills in active listening and analyzing customer needs.

• Strong time management and demand prioritization abilities.

• A proactive attitude and a desire to make a positive impact.

• Capability to work collaboratively in a team and explore innovative solutions.

• Results-driven mindset.

🏝️ Benefits

• Meal voucher.

• Medical and dental insurance.

• Incentive campaigns.

• Equipment — desktop computer for home office use.

• Flexible breaks.

• Semiannual profit-sharing bonus.

• Internet allowance.

• Structured development program and career path.

• Inclusive and respectful work environment.

• Discount on Carrefour card for purchases across the Carrefour network.