Customer Service Operator – Commercial Call Center

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver a compassionate and humanized voice-based customer service experience.

• Provide financial products and services to foster customer loyalty.

• Meet and surpass sales objectives.

• Greet and address customer inquiries and requests effectively.

• Ensure comprehensive customer satisfaction.

• Achieve outstanding results and offer customers the highest level of service.

⛳️ Requirements

• Possession of a high school diploma.

• Previous sales experience is preferable.

• Availability for a 6-on, 1-off work schedule (Monday to Saturday).

• Daily work duration: 6 hours and 20 minutes.

• A stable internet connection with a minimum speed of 100 Mbps and a wired network for desktop use is necessary.

• Ability to communicate clearly and objectively.

• Proficient in customer service techniques.

• Capable of active listening and analyzing customer needs.

• Strong time management and task prioritization skills.

• Demonstrated proactivity and a commitment to making a positive impact.

• Team-oriented with the ability to develop innovative solutions.

• Relevant professional experience: less than 1 year.

🏝️ Benefits

• Meal voucher.

• Medical and dental insurance.

• Incentive campaigns.

• Desktop equipment for remote work.

• Flexible break times.

• Semiannual profit-sharing bonus.

• Internet allowance.

• Comprehensive professional development program and career planning.

• Supportive and inclusive work environment.

• Partnership with Sesc.

• Discount on Carrefour card for purchases at Carrefour stores.

• TotalPass.

• Pharmacy benefits.

• Life insurance coverage.

• Transportation allowance.

• Optical reimbursement.

• Incentive campaigns and awards.